Бонгаго Frequently Asked Questions

Бонгаго Site and Rules

What is Бонгаго?

Bongago is an online video network connecting men and women from all over the world through high-speed live video chat with full audio support.

When you first arrive on our site, you will only be granted guest privileges. This means that every time you enter a chat room, you will be given a random nickname, such as “Guest9505”.

Unfortunately, guests are not allowed to chat, so the logical thing to do would be to register for free. All you need to do is choose a username and password and enter your email address for verification. Your username will become your nickname. After you have logged in, you can change it to any other name. This will be your free lifetime membership on Bongago, meaning that you can come back anytime you want.

Once you login to your free account, you will have access to a variety of features. We only ask you to register, so we can keep a friendly community.

Bongago FAQ

Are all Бонгаго shows live?

Yes, they are, all Bongago Models perform live in their chat rooms.

Can I see Бонгаго live chat on my mobile device?

Yes, you can. Bongago can be watched from your mobile browser as well as on your laptop or PC, just type in bongago.info on your smartphone and wait for the website to load. You can then enjoy our live Models’ performances anywhere you go as long as you have Internet connection.

Bongago FAQ

What happens in a private & full-private chat?

The private chat allows you to communicate with any Model you like one-on-one and face-to-face without worrying about other Members taking the Model’s attention away from you.

Even though Spy mode allows other Members to view everything that happens during a private show, direct communication with the Model is only reserved for the private chat participants. All you need to do to invite a Model to a private chat is click the “Private Chat” button, choose “Private Chat” from the list, and click “Start”. Models can independently set the prices for all the types of private chats. The default price of a private chat is 60 Tokens per minute.

The full-private chat is very similar to the private chat mode – the main difference is that it provides full confidentiality and does not allow other Members to view your interactions with the Model. In order to start a full-private chat, you need to visit the Model’s chat room, click the “Private Chat” button, choose “Full-private Chat” from the list, and click “Start”. The default price of a full-private chat is 90 Tokens per minute.

You can exit the private chat / full-private chat mode any time you wish by clicking “Stop show”; it can also be stopped at the Model’s request.

Note: The private / full-private chat ends automatically when you run out of Tokens.

Bongago FAQ

What is a Spy chat exactly?

The Spy mode allows Members to watch private chats and read all the conversations, but does not allow them to communicate with the Models performing there. To switch to Spy mode, you need to open the Spy Mode tab on the main page and choose the chat room you like. Models can independently set the price of the Spy mode. The default price is 15 Tokens per minute. You can exit Spy mode any time you wish by clicking “Stop show”.

Note: The service ends automatically when you run out of Tokens.

What is a group chat?

A group chat is a mode that allows two or more users to be in a model's private chat room. Any user can send a group chat request by pressing the “Group chat” button in a model's chat room. All the participants of a group chat can chat with the model. You can join a group chat that has already begun by pressing “Join group chat”. Models can initiate a beginning of a group chat and set prices of their own for the service. The default price is 30 Tokens per minute for each participant. You can leave a group chat any time you wish by pressing “Stop show”.

Note: The group chat ends automatically when you run out of Tokens.

Bongago FAQ

What is the Tip feature?

The Tip feature is just a way for Members to transfer Tokens to the Model’s account. Tips are 100% optional, they are not compulsory to be given. Some Members like to give tips after a private chat, while other Members prefer to give tips to the Model while she is in a public chat for simple personal requests or just to be nice. Whether (or how) you use the Tip feature is entirely up to you. Tips are gifts, not bribes, so please do not send tips to demand something in return, that is not fair to the Models.

Bongago FAQ

How do I chat privately with Models?

Premium Members can send private messages to the models any time. Simply click the Model's name in the chat users list with your left mouse button, select “Private Message”, and a private message window will open with the selected Model. You can also click any Member's name to send them private messages.

Additionally, you can use our Message Centre feature to send longer private messages to Models and Members. Feel free to use whichever method you enjoy more.

Bongago FAQ

How do I show my own webcam to the Models?

Premium members can turn on their own webcam any time and show it to models, absolutely for free. Just click the “Start Your Webcam” link in the top-right corner of the website to start your webcam.

Bongago FAQ

What are the rules here?

Our simple goal here is to have as few rules as possible. We want Members and Models to have fun, be themselves, and not worry about arbitrary rules. We provide powerful tools to both Models and Members so that no-one has to interact with someone they do not like.

Models have full control over their chat rooms and can kick anyone out for any reason. They can also block Members they do not like for any reason. If you do not want to be on the Models’ Black List, do not ask them to do anything via Skype, telephone, messaging apps, or any other way of communication.

Members too have access to the Ignore List and can easily ignore any Member or Model.

We only require that our Members do not do anything illegal or overly disruptive within our community as a whole. Here are some examples:

  • Please do not do anything illegal.
  • Please do not post inappropriate or pornographic links or images (this is not a porn site).
  • Please do not use degrading, inflammatory, or racist language.
  • Please do not intentionally disrupt chat rooms (e.g., flooding, spamming, etc.).
  • Please do not intentionally annoy other Members or Models.
  • Please do not post personal or private information about other Models or Members.
  • Please do not create usernames with the purpose of impersonating or harassing Members, Models, or Administrators.
  • Please do not claim to be a Moderator, Administrator, or any other employee of the website.

It is helpful to remember that there are real people on the website and if you do not usually do or say something to someone at a restaurant or bar, why would you do it here?

We also suggest you get acquainted with our Terms And Conditions Of Use.

A Model or a Member has been rude to me. Kick them out!

On this website, we allow a great deal of freedom and expression. This is a place where Models and Members can be themselves.

Unlike other sites, we do not impose restrictions on speech or behaviour, and we do not force Models to act in a certain way to please Members (or the other way around).

Telling Mоdels or Members how to act would take away the honest and real interaction on this site. It would make the site phony and boring.

Above all, it is important to remember that there are genuine people behind the keyboard, with genuine emotions, mood, fears, etc. People have bad days, a few too many drinks, miscommunications (especially online), and some people are just nicer than others.

We are NOT here to play a school teacher. We encourage you to use the Ignore feature to ignore anyone that you do not want to interact with.

I have not seen a certain Model online. Where is she?

Models on our site do not have to work on a schedule, so they generally come and go as they please. We do not know why certain Models are not online nor when they will be back.

I’m not satisfied with a show in a private chat. Can I get a refund?

If you were unsatisfied with a Model’s performance in the private chat or had some kind of technical issues, please contact our customer support at Address 1 and describe your problem.

P.S. Before asking for a refund, keep in mind that Models are not obliged to fulfil all your requests.

I have other issues or questions. What should I do?

If you experience ANY problems at all with our site, please do not hesitate to contact us right away. We are around nearly 24 hours a day and will help you with your issue instantly! Live support: Address 1.

Information on Prices and Token Purchases

How much does it cost? What is a Token?

The only thing that costs money on our site is Token, used for private, group, and spy shows as well as tips. Remember that premium membership on our site is absolutely free and is granted to your account automatically with your first Token purchase. You keep your premium membership forever even if you never purchase Tokens again.

You can purchase Tokens in various ways. We try to build in a discount for larger purchases. Here are the current Token prices and payment methods that we offer:

Credit Card Payment

  • 50 Tokens for $3.99 (~$0.08 per Token)
  • 118 Tokens for $7.99 (~$0.07 per Token)
  • 302 Tokens for $19.99 (~$0.07 per Token)
  • 536 Tokens for $29.99 (~$0.06 per Token)
  • 950 Tokens for $49.99 (~$0.05 per Token)
  • 1428 Tokens for $74.99 (~$0.05 per Token)
  • 9000 Tokens for $499.00 (~$0.06 per Token)
  • 17980 Tokens for $990.00 (~$0.06 per Token)
  • 49020 Tokens for $2,500.00 (~$0.05 per Token)

Once you have Tokens on your account, you can take the Model to a private show or if the model is in a private show already, you can spy on it using our Spy Show feature. You can also initiate or join a group show or send the model a tip.

Models individually set the prices for all the types of private chats and the Spy mode. Before you use the service, please pay attention to the price specified in the chat room of the model.

The default price of a private chat is 60 Tokens per minute. For example, 5 minutes of a private chat will cost you 300 Tokens.

The default price of the Spy mode is 15 Tokens per minute, which is 4 times less than the cost of a private chat. That means that 5 minutes of spying on a model will cost you 75 Tokens.

How do I pay?

Credit card payments: Visa or MasterCard

  • You can load your account here.
  • Always and only pay on our payment page. Otherwise, your account may be blocked.
  • You will be redirected to a secure page to make your payment.
  • Do not use the browser’s Back button. It is an incorrect action and can result in your account being blocked.
  • If you have problems or questions regarding payment with a credit card, contact our customer support: Address 1.

Payment via SMS

  • You can load your account here.
  • Choose the suitable package and country if it is displayed incorrectly. If the list does not include your operator or region, you cannot load your account via SMS at that moment.
  • Carefully check the text of the message and the recipient’s number. Unfortunately, we cannot compensate you for sending a wrong text.
  • After sending the text, you will receive a message with a generated code. Remember that generating and sending the code takes time. Contact our customer support only when you have not received the code in 30 minutes after the payment.
  • The received code must be entered into the field on the payment page. After that, your account will be loaded!

What shall I do if I made a payment, but did not receive Tokens?

If you have any problems regarding your Token balance, please contact our customer support at Address 1. Be ready to provide our professionals with your personal and payment information as well as the amount sent.

How can I get FREE Tokens?

You can get FREE Tokens quite easily. Once you register, you will receive 10 Tokens for free.

You can also get 50% of your friend's first purchase when you refer a friend to register at Bongago.

How much of my money goes to the Models?

Pretty much about 50%. This is what makes us so different from our competitors. At Bongago, Models are our top priority.

Not only do we pay them MUCH more than any other similar website, but we also treat them with the respect they deserve and often work hand-in-hand with them to develop new features for our site.

Here is an explanation:
Customers purchase Tokens in predefined packages. Larger packages cost less per Token. But Models are always paid the same amount (0.025 €) per Token, so calculating the percentage paid to the model would depend on the package purchased by the Member.

Token Package Price Cost per Token Percentage Models Get
39 2.99 € ~0.08 € about 50%
76 4.99 € ~0.07 € about 50%
156 9.99 € ~0.06 € about 50%
462 24.99 € ~0.05 € about 50%
984 49.99 € ~0.05 € about 50%
1260 65.00 € ~0.05 € about 50%
1480 74.99 € ~0.05 € about 50%
10160 500.00 € ~0.05 € about 50%
20000 990.00 € ~0.05 € about 50%
50800 2,500.00 € ~0.05 € about 50%

Most of the money spent on Bongago comes from the loyal Members that purchase larger packages, so the average always comes to about 50%.

How much does a video chat cost?

The free chat is absolutely free and you do not have to pay for communicating with models. However, private chats are paid. Models can set their own prices for all types of private chats and the Spy mode.

Default price:

  • 1 minute of Spy mode – 15 Tokens;
  • 1 minute of group chat – 30 Tokens;
  • 1 minute of private chat – 60 Tokens;
  • 1 minute of full-private chat – 90 Tokens.

What is automatic top-up

When buying Token packages, you can enable an automatic top-up feature. When the feature is enabled, top-up will occur every time when the balance lowers to a certain amount of Tokens. The top-up sum and payment method will be the same as for your latest purchase.

Your latest purchase The amount of Tokens on your balance when automatic top-up feature is activated Automatic top-up
39 Tokens for $2.99 10 Tokens 39 Tokens for $2.99
76 Tokens for $4.99 30 Tokens 76 Tokens for $4.99
156 Tokens for $9.99 90 Tokens 156 Tokens for $9.99
462 Tokens for $24.99 90 Tokens 462 Tokens for $24.99
984 Tokens for $49.99 90 Tokens 984 Tokens for $49.99
1260 Tokens for $65.00 90 Tokens 1260 Tokens for $65.00
1480 Tokens for $74.99 90 Tokens 1480 Tokens for $74.99
3000 Tokens for $150.00 90 Tokens 3000 Tokens for $150.00
5040 Tokens for $250.00 90 Tokens 5040 Tokens for $250.00
10160 Tokens for $500.00 90 Tokens 10160 Tokens for $500.00
20000 Tokens for $990.00 90 Tokens 20000 Tokens for $990.00
50800 Tokens for $2,500.00 90 Tokens 50800 Tokens for $2,500.00

If you wish, you can disable the feature at any time in the Account Settings section.

Please note that automatic top-up is only available if you have set two-factor account authentication.

Member Account

What do I get once I register for free?

Once you register for free, you will no longer be a guest, but a full registered member of our site. You will automatically become a premium member once you purchase Tokens for the first time. You will remain a premium member forever. No additional charges.

Bongago FAQ

What is the premium member? How do I become one?

The premium member is just a fancy term we use to describe any member who has purchased Tokens on our website at least once. So if you have ever spent money on our site, you are a premium member. There are NO additional fees or charges, it is absolutely free, and you will remain a premium member for life.

The best part is that you get access to ALL of our amazing features. Basically, being a premium member gives you access to EVERYTHING. Even if you choose to buy our lowest-priced bundle of Tokens for $3.99, you will be instantly upgraded to Premium Member for life. We guarantee that this is the best value for your money you will ever get.

Who’s a Moderator and how to become one?

Moderators are models' aides with special privileges that help to maintain order in the chat room.

If given Moderator privileges, you can do the following:

  • remove unwanted messages;
  • kick out/ban users;
  • block users from writing in public chat (mute).

You will get a special icon to let other users know you have special privileges in this chat room.

You can view the list of moderated chat rooms or opt out in "Followings" - "Moderated chat rooms".

In "Settings" you can specify which of the models can make you a moderator and which notifications you wish to receive.

I forgot my password. How can I restore it?

If you have forgotten your password, please visit our Account recovery page and fill in the necessary fields. After providing your username and email address, a message will be sent to you containing instructions regarding your new password.

Bongago FAQ

Бонгаго Models

What are the Models not allowed to do?

The Models cannot show a video instead of a live broadcast. We urge you to report any violation of the rules.

What kind of Models do you have?

Most of our Models are female, and we have several categories to choose from, e.g., Big Tits, Anal Play, College Girls, Mature, Shaved Pussy, Teens, Toys, BBW, etc. You can also choose from couples, male, and transsexual Models webcams to find what you like most.

Bongago FAQ

What are the Models' working hours?

All the Models choose their own working hours. For the Models you like, be sure to check out their profile pages, where you can see when they are usually online.

How can I find a specific Model among hundreds of your Models?

If you are looking for a specific type, you can use our Search feature at the top of the website. You can search for Models by name, sex, sexual orientation, age, hair and eye colour, breast size, and several other characteristics.

Bongago FAQ

How do I talk to Models?

Only registered users can talk to Models in their live chats, so make sure to log in once you have registered. Premium and VIP Members can also send private messages to Models.

How to become a Бонгаго Model?

To become a webcam performer at Bongago, you have to be at least a 18-year-old – 21 in some regions – female, male, shemale, or couple with a working computer, webcam, and good Internet connection. To register as a Model, you have to visit bongamodels.com as well as familiarise yourself with our Terms and Conditions and Bongago Privacy Policy carefully. Then, you will need to fill out a small form and accept our Agreement in order to become a Model. That’s it!

Technical Help

What do I need to watch a video?

In order to have the web page operate correctly, we advise you to use such browsers as Google Chrome 50, and more recent versions, Mozilla Firefox 50, and more recent versions, Microsoft Edge 16 and more recent versions, Safari 10 and more recent versions.

If you have an older version, you can update them here:

Chrome: www.google.com/chrome;

Mozilla Firefox: www.firefox.com;

Microsoft Edge: www.microsoft.com/edge.

To make communication in the chat room comfortable, the recommended Internet connection speed is 512 kbit/s or faster.

I cannot see the video or chat room.

If you have problems with watching a video or accessing a chat room, we advise you to clean the browser’s cache memory, delete temporary Internet files, and ensure that cookies are enabled.

To clean the cache memory, follow the instructions below:

Chrome: Settings → Tools → Clear Browsing Data

Mozilla Firefox: Tools → Clear Recent History

Microsoft Edge: Tools → Internet Options → General → Browsing History.

If this did not solve the problem, contact out customer support at Address 1 and describe the problem in as much detail as possible. We will do our best to help you.

I have other problems or questions. What should I do?

If you experience ANY problems at all with our site, please do not hesitate to contact us right away. We are around nearly 24/7 and will help you with your problem instantly! Live support: Address 1.

Billing Help

Can I buy Tokens without a credit/debit card?

Yes, you can. We have several other payment methods available. You can choose from the following payment methods to buy Tokens:

  • SMS;
  • Bitcoin.

I wanted to buy tokens with my credit/debit card, but the transaction was declined. Why?

There might be several reasons why the transaction with your card was declined. First of all, you should check your account for available funds as well as your card's expiration date. Some banks may also block online transactions for security reasons. In this case, you should contact your bank to clarify their online payment policy. If this didn’t help resolve the problem, please send an email to our customer support at Address 1 and our professionals will try to find a solution that suits you best.

Are there any recurring charges if I pay by credit card?

No, Bongago does not have any recurring charges as we want our Members to decide for themselves when they want to buy more Tokens.

What will appear on my credit card statement?

We do not want our customers to have any concerns about their privacy. That is why all the transactions with Bongago will appear under EPOCH or SegPay.

I purchased some Tokens, but still have not received an email confirmation. Why?

An email confirmation is sent automatically with each order. To receive our messages, you must enter a valid email address when signing up as a Member. If you used a valid email address, please check your spam folder as many email accounts are protected with spam filters. If you find our message in your spam folder, mark it as standard, and in the future all our letters will come to your email without any hindrance.

Why is it that the dates of the charges on my bank statement do not match the purchase dates?

Some banks can delay transactions until your account is totally cleared and that is why you will notice some dates of the charges being different from the dates of the purchases.

Is my personal information safe on Бонгаго?

Bongago has all the necessary security measures to keep your private data safe. Our website uses HTTPS to provide maximum safety to our members and our billing system meets all the international standards and requirements.

I have another billing question not covered here. What should I do?

If you have any further questions or problems, please contact our customer support at Address 1.